Using VoIP to work remotely is one of the best ways to adapt to changes in the work environment.
There is no doubt that COVID-19 has turned the world upside down. The corporate world is no exception. With the social distancing guidelines that are being imposed, almost all offices are forced to close.
No thanks to the virus outbreak, the best benefit that you can give your employees right now is to allow them to work from home. How can your company keep up with the new normal?
Proper communication is the only way you can efficiently maneuver the company to overcome all the obstacles these new work arrangements may bring. But how can you do that when your employees are located in different parts of the city?
The answer to this is simple—you provide them the right connectivity tools that they need to communicate and collaborate. Using VoIP to work remotely is one effective technique that a lot of companies can attest to.
In this article, we will know how and VoIP can be your company’s greatest asset in times like this.
Why VoIP is Your Best Work From Home Phone Services Option
How can you benefit from using VoIP to work remotely?
There are many frequently asked questions about VoIP, but this is the most common.
A lot of companies choose VoIP vs. landline because of its functionality. With that in mind, here are some of the VoIP features that you can use to make the transition as smooth as possible:
Conference calls for good communication
The majority of hosted VoIP services come with conference call capabilities, which can accommodate as few as two people or as many as 20. The call can be audio, video, or both.
This is one of the most abused features of the phone service because a video or audio call has become the alternative for coming to the office, meeting your team, following up with a client, or providing reports to stakeholders.
Advanced call handling and voicemail features for efficiency
The voicemail feature of VoIP is much more sophisticated than that of a conventional landline. One distinct part you can enjoy is voicemail and email integration, which allow you to connect your voicemail to your email.
By doing this, you will receive an email notification once someone leaves a voicemail on your phone. This notification comes with a copy of the recording. There are even services that will automatically transcribe the recording as part of the email notification, so users don’t have to listen to the calls anymore. The great news is you can also respond to the voicemail using your email.
VoIP also offers advanced call handling features. Aside from putting calls on hold and transferring or forwarding calls to voicemail, employees also have the option to configure their calls to ring all devices or ring the devices one by one when calling an employee who owns multiple devices.
This feature may seem simple. However, this ensures that no employees of yours will miss a business call ever.
VoIP metrics for monitoring performance
If you’re worried that your employees’ productivity will decrease when you shift to remote work, VoIP takes care of that issue too.
The service also comes with detailed call metrics and reports which show the employees’ missed calls, availability, and call volumes. Other services will even allow you to customize the metrics to suit your performance monitoring criteria. And if you want to have strict quality assurance guidelines, you can also avail of the optional feature that will allow you to record remote and on-site calls.
Using this information, companies can be able to monitor the performance of their companies.
Customizable and flexible routing capabilities for mobility and availability
When it comes to the corporate world, missed calls are missed opportunities. And when your employees work from home, the chances of missed calls get higher. VoIP phone services will help you to prevent this.
VoIP PBX service allows you to customize routing capabilities that can intelligently direct calls depending on the needs of your employees and schedule.
For example, one employee has a daily meeting schedule. He can program his calls to be forwarded to one of his available co-workers during the meeting hours. Or if someone is scheduled to take the day off, she can forward her calls to your other employees who will be working that day.
With this feature, you are assured that all calls will be answered and your operation will go as smoothly as possible regardless of who is available at work or not. The great thing is all these customizations can be done quickly and without any hassle.
A central hub for easy access to information
The biggest challenge you will ever face with remote working is establishing a platform to store the critical information that all your employees can have access to. With VoIP, you can take advantage of a central hub that can house all the necessary data that your employees need.
With just one source of information, there is no need for your employees to edit the data and send them back and forth via email. With the central hub feature of VoIP, all the revisions, feedback, and comment regarding a particular document will be accessible to everyone.
Mobile app for accessibility
The latest feature of VoIP services is that they now come with a mobile app that your employees can download on their mobile phones. In this way, they can accomplish the work that is expected of them even if they are not in front of their desktops.
In addition to accessibility, this offers greater mobility, which is highly beneficial for your employees.
Remote working made easier
There is no doubt that there will be a surge in remote work not just in 2020 but also in the coming years.
It is essential now more than ever that you gear up for the new challenges your company may face during this transition. Using VoIP to work remotely is the best step that you can take to do this.