Enhanced Call Center
MINIMAL UPFRONT COST
Realistic cost to you, along with enhanced on-demand capacity, provides the customer with options for future growth offering an intelligent suite of sophisticated features.
Enhanced Call Center allows you to design a call center to meet your specific needs, from the smallest of call centers right up to the high volume call center that requires advanced features.
Enable yourself to provide a reliable and scalable Virtual Call Center solution that allows call centers to be geographically dispersed whereas agents can now work from anywhere, moving queued calls to the network, reducing traffic at the physical enterprise call center.
Call Center Applications
Is an integral part of your business. A cloud-based hosted call center solution is by far architecturally, operationally, and economically a superior platform to a premise-based platform.
Analyze and ultimately modify call center processes and procedures as necessary to optimize the efficiency of the call center.
Customization and Expandability
Software applications are designed to meet the needs of a broad market spanning several different industries. Specialized in learning and understanding your business, we can help tailor our software to your specific needs. We assist in business process analysis, software integration, and application customization.
Integrated with leading CRM tools such as SugarCRM, Sage, and SalesForce. Our APIs also enable us to exchange information with customer developed order processing and tracking applications. With this flexibility your company will be able to leverage technology to make your employees work more efficiently and out-perform your competition.
- Daily Statistics in Web-Portal
- Daily Report E-Mail
- Key Performance Indicators
- Advanced Reporting (Customized & Real-Time: activity, utilization, and performance)
- Charts and Tables